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Client Service Rep

0. 00Description: Ensures the contract fulfillment to specifications of basic and routine reports for defined customers. Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality. Follows IMS data verification protocols. Researches, analyzes and responds to client inquiries that are routine in nature. Provides support to team for client service meetings at customer sites. May produce ad-hoc studies on demand. Bachelor s degree or equivalent and a minimum of two (2) years related work experience. Experience in an IMS role preferred and pharmaceutical experience preferred. Proficient in PC applications such as Excel. Ability to communicate effectively with various levels in the organization (written and oral). Demonstrate problem solving, analytical and strong customer service skills.



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